Kotec System Co.,Ltd. (hereinafter referred to as “the Company”) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.
In the event that the Company revises its Privacy Policy, such changes will be announced through a pop-up notification on the website.

ο This policy shall take effect from the year 2025.

Items of Personal Information Collected

The Company collects the following personal information through online inquiries in order to collect and utilize user data.

• ο Collected items: Inquiry subject, email address, message content, attached files, access logs
• ο Method of collection: Through the online inquiry form

Purpose of Collecting and Using Personal Information

The Company uses the collected personal information for the following purposes:

• ο To process online inquiries and provide relevant services, as well as to utilize user information for customer support purposes.

Retention and Use Period of Personal Information

In principle, the Company destroys personal information without delay once the purpose of its collection and use has been achieved. However, the following information will be retained for the period specified below.

A. Retention of Information According to the Company’s Internal Policy

- Record of Unauthorized Use

Retention Reason: To prevent unauthorized use

Retention Period: 1 year

B. Retention of Information in Accordance with Relevant Laws and Regulations

If it is necessary to retain information in accordance with applicable laws such as the Commercial Act or the Act on the Consumer Protection in Electronic Commerce, etc., the Company will retain member information for the period specified by the relevant laws. In such cases, the Company will use the retained information solely for the purpose of storage, and the retention periods are as follows.

- Records related to contracts or withdrawal of offers

Retention Reason: Act on the Consumer Protection in Electronic Commerce, etc.

Retention Period: 5 years

- Records related to payment and supply of goods, etc.

Retention Reason: Act on the Consumer Protection in Electronic Commerce, etc.

Retention Period: 5 years

- Records related to electronic financial transactions

Retention Reason: Electronic Financial Transactions Act

Retention Period: 5 years

- Records related to consumer complaints or dispute resolution

Retention Reason: Act on the Consumer Protection in Electronic Commerce, etc.

Retention Period: 3 years

Procedure and Method for Destruction of Personal Information

In principle, the Company destroys personal information without delay once the purpose of its collection and use has been achieved. The procedures and methods for destruction are as follows:

• ο Destruction Procedure

  Information entered by the user for purposes such as membership registration is transferred to a separate database (or a separate file cabinet in the case of paper documents) after the purpose is fulfilled, and is stored for a certain period in accordance with the Company’s internal policy and relevant laws (see Retention and Use Period), after which it is destroyed. Personal information transferred to a separate database is not used for any other purposes unless required by law.

• ο Destruction Method

  - Personal information stored in electronic file format is deleted using technical methods that prevent data recovery.

  - Personal information printed on paper is destroyed by shredding or incineration.

Provision of Personal Information

In principle, the Company does not provide users' personal information to external parties. However, exceptions are made in the following cases:

• - When necessary for product delivery, installation, or after-sales service (name, mobile phone number, installation address)
• - When users have given prior consent
• - When necessary for product delivery, installation, or after-sales service (name, mobile phone number, installation address)

Entrustment of Collected Personal Information

The Company does not entrust your personal information to any external parties other than contracted service providers for delivery, installation, or after-sales service without your consent. If the need for such entrustment arises in the future, the Company will inform you of the entrusted party and the details of the entrusted tasks, and obtain your prior consent if required.

Rights of Users and Legal Guardians and How to Exercise Them

Users and their legal guardians may, at any time, view or modify their own registered personal information or that of a child under the age of 14, and may also request the termination of membership.
To view or edit personal information of yourself or a child under 14, click on "Edit Personal Information" (or “Modify Member Info,” etc.). To cancel membership (withdraw consent), click on "Withdraw Membership" and follow the identity verification process. After verification, you will be able to directly view, correct, or delete the information.
Alternatively, you may contact the Personal Information Protection Officer in writing, by phone, or via email, and we will promptly take the necessary action.
If you request correction of an error in your personal information, the relevant information will not be used or provided until the correction is completed.

In addition, if any incorrect personal information has already been provided to a third party, we will immediately notify the third party of the correction results so that the correction can be applied.
Personal information that has been deleted or canceled at the request of the user or legal guardian will be processed in accordance with the "Retention and Use Period of Collected Personal Information" and will not be viewed or used for any other purpose.

Installation, Operation, and Rejection of Automatic Personal Information Collection Devices

The Company uses cookies and similar technologies that store and retrieve user information from time to time. A cookie is a small text file sent by the server used to operate the Company's website to your browser, and it is stored on your computer's hard drive. The Company uses cookies for the following purposes:

• ▶ Purpose of Using Cookies

  To analyze the frequency of access or time of visits by members and non-members, identify users’ preferences and interests, track user behavior, and provide targeted marketing and personalized services based on participation in various events and number of visits. You have the option to allow or refuse the installation of cookies. By adjusting your web browser settings, you can allow all cookies, receive a notification each time a cookie is stored, or refuse all cookies.

• ▶ How to Refuse Cookie Settings

  For example, to refuse cookies, you can set your web browser options to allow all cookies, confirm each time a cookie is stored, or block all cookies.
  Example (for Internet Explorer): Go to the top menu of your web browser > Tools > Internet Options > Privacy tab
  Please note that refusing to accept cookies may result in difficulties in using certain services.

Customer Service for Personal Information

The Company designates the following department and Personal Information Protection Officer to protect customers’ personal information and handle any complaints related to personal data.

Personal Information Protection Officer

Name :

Email :

Phone :

You may report any personal information-related complaints arising from your use of the Company’s services to the Personal Information Protection Officer or the relevant department. The Company will respond promptly and adequately to all user inquiries and concerns.

If you need to report or consult regarding personal data breaches, you may also contact the following organizations:

• 1. Personal Dispute Mediation Committee ([www.1336.or.kr](http://www.1336.or.kr) / 1336)
• 2. Korea Information Security Management System Certification Committee ([www.eprivacy.or.kr](http://www.eprivacy.or.kr) / 02-580-0533~4)
• 3. Supreme Prosecutors’ Office – Cyber Crime Investigation Center ([http://icic.sppo.go.kr](http://icic.sppo.go.kr) / 02-3480-3600)
• 4. Cyber Terror Response Center, National Police Agency ([www.ctrc.go.kr](http://www.ctrc.go.kr) / 02-392-0330)